EP Login Support and Login Links

An EP Account is the email address and password you use to sign in to EP’s platform. If you do not have an EP Account, you can follow the onscreen prompts when you sign in (or follow the link from one of your project welcome emails) to complete a one-time account setup process.

Check your spam or other specialty folders. If you still cannot find the welcome email, reach out to your contact on the production who invited you. Confirm they added you under the correct email address. Once they have the correct email address, they can re-add you. Then, look for your welcome email.

Note: For security reasons, EP cannot add you to a project. Only your production can.

Your account will automatically lock after five incorrect password attempts. You will need to reset your password to regain access.

Password reset emails may take up to 15 minutes to arrive. If you’re not receiving the password reset email:

• Confirm you are using the correct email address associated with your EP Account.
• Check that you entered your email correctly with no typos or trailing spaces.
• Check your spam or junk folders.
• Check that you’re not using a spam blocker.
• After 15 minutes you may try again but note that continuous requests may result in your account being locked.
• If you are attempting to log in to your Central Casting profile, double-check that you already have a profile set up. The system must recognize your email address to send the password reset email.

If you still need assistance, please contact your EP Support team.

If you’re encountering this error, here are some common reasons and solutions:

• Confirm that you are entering your email address correctly. Typos will prevent you from logging in successfully.
• Make sure you’re typing your password correctly, including capitalization and special characters.
• Check for any trailing spaces in the email or password fields.
• If your password is auto-populating, type it instead. The stored password may be incorrect.
• Ensure Caps Lock is not on.
• If you are unsure of your password, click the Forgot Password link to reset.

Please contact our support team for assistance:

• 818.955.6300 (US)
• +44.330.128.1510 (UK)
• +1.800.830.8882 (Canada)

Confirm with your contact on the production that you were added to the project with the correct email address, access, and permissions.

• Once your contact has the correct email address, they can re-add you. Then, look for your welcome email.
• If the issue was with your access and permissions, you will not need to be re-added. Most EP products are permission-based, meaning permissions control what you can access and do when you sign in. Once your contact updates your access or permissions, you will be able to get the information you need when you next sign in.

Note: For security reasons, EP cannot add you to a project. Only your production can.

On the sign-in screen, click Forgot Password? Next, click Send Request. A password reset email with a link will be sent to the email associated with your EP Account. Click the link and follow the prompts to create a new password. Password strength requirements will be displayed onscreen.

Note: Your reset link expires after one hour. Repeat the above steps if you do not reset your password within that time limit.

Here are your password strength requirements for reference:

• At least nine characters long
• Contain at least one uppercase character
• Contain at least one lowercase character
• Contain at least one special character
• Contain at least one number
• Does not match any of your last 18 passwords

EP's Password Expiration Policy dictates that passwords expire within 90 days plus the next sign-in for all EP Accounts. You will be prompted to change your password when you first sign in after your password expires. EP is dedicated to the security and protection of the data it maintains, including individual payroll and studio data. To keep EP’s commitment to aligning with industry best practices, EP requires customary password changes to decrease the risks introduced by lost, old, or stolen passwords. This policy also applies to Central Casting logins.

1. From the sign-in screen, enter your current username and password.
2. You are brought to the Change Password screen instead of signing in.
3. Enter your current password in the Current Password field.
4. Enter a new password in the New Password field. Password requirements display. The password also cannot match your last 18 passwords.
5. Re-enter your new password in the Confirm Password field.
6. Click Change Password to complete and sign in.
7. You are all set. You will not need to change your password anywhere else. Your EP Account lets you use the same username and password for all products.

No, to safeguard your data, everyone must have unique EP Account credentials and an MFA instance to access all EP products and integrated services. Sharing credentials is a security risk, and there are no supported options to bypass MFA. Please ensure each team member registers an EP Account and sets up MFA.

Yes. For any Citrix users on Macs, Citrix has stopped supporting Monterey (released in October 2021) and older. Please ensure you have a macOS that is more recent than Monterey.

• For Macs, the Citrix Workspace version is the most recent version 2505.10 (released July 30, 2025) and that can be accessed here.
• For PCs, the Citrix Workspace version is 2503.10 the most recent version (released July 7, 2025) and that can be accessed here.